D & A 's development team was chosen by CirrusPoint to design and develop the 'ServiceDashboard' Application.
Designed and implemented a bi-directional integration application with ServiceNow which is published in the ‘ServiceNow Store’. This integration includes automated ticketing, ITSM integration and provides the interface between ServiceNow and supported Network Management Systems such as EMC Smarts. Ensured that ITSM guidelines and capabilities were designed into the product
Enhanced their Smarts Network Management Platform to include a multi-threaded SNMP trap processor capable of handling millions of traps per minute
Designed and built a globally distributed network management system for BT and Infonet Services, that was
implemented successfully in over 180 countries establishing new standards in MTTR (mean time to repair) reduction and customer satisfaction.
Collaborated with IBM Global Services in the successful launch of the pioneering 'SpotInsert Digital Media Distributed System', in over 900 Cable Stations and three timezones. The SpotInsert System was designed and used as a central-casting model to globally distribute programming with seamless local affiliate insertion.
This project was awarded a Technical Emmy in 2005 'Pioneering Development of Locally Integrated And Branded Content'.
Created systems and procedures for the program preparation, assembly, and distribution of a 24/7 program feed that included local commercial insertion for over 900 cable headends that covered 110 designated market areas in three time zones.